Impact Insights

Unified Communications Primer Part I

December 10, 2014

Introduction The date that Unified Communications (UC) first came into being is not exact; and depends on who is talking about it and which piece(s)... More

Gimme an I, Gimme a T, Gimme an I, Gimme a L, ITIL!

October 15, 2014

Introduction: Let’s start by saying that I am a not your typical “process person.” I am organized in “my way,” meaning I know exactly what... More