Impact Insights

Frightful Phone Interactions Scaring Patients Away? Try these tips

October 29, 2018

Automated and complicated phone systems, endless hold times, and less than pleasant phone operators can scare even the most loyal customers away. Increasing competition for... More

Cultivating a Culture of Patient Access: 7 Practical Tactics

October 25, 2018

With increasing competition for patients and the push toward value-based care (VBC), improving access to primary care is becoming a competitive differentiator among practices. When... More

Timely Filing: Optimizing Revenue Cycle Team Performance

June 26, 2018

Timely filing write-offs are preventable, but avoiding them requires diligence on the part of billers and leadership.  A timely filing write-off is a charge deducted... More

Timely Filing: A Proactive Approach for Revenue Cycle Leaders

June 21, 2018

With so many obstacles to collecting revenue, organizations want to avoid unnecessary write-offs. One example is the timely filing write-off – a charge deducted from... More