Driving Sustainable Transformational Change
Impact Advisors can transform your medical group into a high-performing, value-generating physician enterprise. Our team leverages deep industry expertise, a data-driven approach, and a strong technology foundation to improve your operational and financial performance.
Impact Advisors' Strategic Approach
- Identify Underperformance: Pinpoint underperforming providers and clinics to drive targeted improvements and accelerate growth.
- Target Key Margin Levers: Uncover and address barriers that hinder profitability.
- Establish KPIs and Accountability: Define key metrics and operational standards to drive performance and ensure team accountability.
- Create Sustainable Training Programs: Develop toolkits and training programs that support long-term success.
- Capture High-Impact Opportunities for Improvement: Although each practice is unique, common focus areas include those shown below.
Common Focus Areas
1. Patient Access and Provider Productivity
We leverage clinical subject matter experts to streamline clinic workflows, optimize patient scheduling practices, and build a high-performing provider team to share and implement best practices. Our focus is on driving patient volume and improving access.
2. Revenue Cycle Optimization
We enhance patient collections (point-of-service, prior balances, bad debt); improve payer yield through better denial management, AR follow-up, and underpayment recovery; and strengthen charge capture processes (address missing charges, clinical documentation improvement, E&M coding accuracy).
3. Support Staffing and Workforce Management
We align support staffing to patient demand and plan staffing to provider schedules. Our approach optimizes support staff scheduling practices and enhances position controls through metric-driven tools and processes.
4. Supply Chain Management
We decrease supply costs and utilization by aligning with best practices, identifying alternative suppliers, and negotiating prices. We also enhance operational efficiency through improved processes and vendor relationships.
5. Overhead Expense Reduction
Tactics include streamlining administrative functions to lower costs, improving cost-to-collect metrics, and increasing call center efficiency.
6. Clinical Acuity and Quality
Our quality experts focus on increasing HCC recapture rates and suspect capture, improving quality measures, and effectively managing transitional and chronic care for patients.
7. Implementing and Optimizing Technology
We help your teams leverage the EHR to support workflow efficiency, use analytics and dashboards to drive decision-making and track KPIs, and automate administrative tasks to reduce manual burden and errors. We also enhance digital patient engagement tools (portals, reminders, telehealth) and connect disparate systems into a single data and workflow platform with middleware. Our teams help to unlock the full potential of your technology investments.
Our Client Impact
Client A
A network of 80 speciality-clinics and 300+ providers across 4 states
Key Value Delivered:
$16.2M of EBITDA impact achieved as compared to a $15.0M goal across patient access and provider productivity, revenue cycle, supply chain, and support staffing.
Client B
A network of 60 single-specialty clinics and 100+ provider
Key Value Delivered:
$9.7M of EBITDA impact achieved as compared to a $9.3M goal across patient access and provider productivity, revenue cycle, supply chain and support staffing.
Client C
A health system employed medical group with 21 locations and 120+ providers
Key Value Delivered:
$2.5M annual impact achieved as compared to a $2.0M goal across patient access, provider productivity, and clinical optimization from provider improvements within the clinics and hospital. Additional impacts from revenue cycle and support staffing in the medical group contributed to a $20.0M annual health system impact as compared to a $15.0M goal.
Download the full case study to see more client results.