Impact Insights

Death, Taxes, and the Ops Team


Tomorrow the numerical rankings of this year’s Modern Healthcare “Best Places to Work” list will be announced. Impact Advisors is on the list (hooray!) and tomorrow we learn where we are exactly on said list (the anticipation is killing me). This is the fifth consecutive year we’ve been recognized as a “Best Places to Work,” therefore naturally we often hear, “what’s your secret sauce?” I’d like to discuss an ingredient in the recipe of a best consulting firm to work for: the Operations Team.

If you’re a consultant with Impact Advisors, there are three things you can count on in life: death, taxes, and the Ops Team. Our Operations Team comprises finance/accounting, Human Resources, Recruiting, Happyology, and general operations, think: RFP response development, staffing, sales support, training, web marketing, event planning, technical support, and scariest of them all, other duties as assigned. If it’s not related to day-to-day client work, the Ops Team does it. We’re lean, not at all mean, and ready to help!

Consulting is a tough gig. Traveling away from home each week, eating whatever comes in a plastic box at the airport deli, managing difficult projects plus firm related work, perhaps working two (or more) projects at once with a go live looming is hard. No doubt rewarding, but hard. Therefore in our culture, we see no reason to pile anything more onto a consultant.

“But isn’t that what an operations group is supposed to do?” you ask? Yes, it is; however what really sets the Impact Advisors’ Operations Team apart is an attitude of superior customer service. Everything is driven by, “what will make our consultants’ lives easier?” Starbucks’ renowned customer service doesn’t even come close to our Ops Team’s.

In my role as a recruiter, I can’t even begin to count how many times I’ve heard in interviews, “well, I sent HR an email, but I haven’t heard back.” At Impact Advisors no questions go unanswered, no concerns remain unaddressed; there is no administrative black hole here. The prevailing attitude is, “yes, we can handle that and we’ll figure out how to do it best for our Associates.” Our customer service attitude is innate, greatly setting us apart.

Many of our consultants describe our award winning culture as if, “someone has my back.” Operations are the behind-the-scenes foundation that keeps the firm moving forward so our consultants can focus on doing their jobs best: delivering the highest quality results to our clients.

5 thoughts on “Death, Taxes, and the Ops Team

  1. Avatar Leigh Burson says:

    Our Ops team rules! Thanks for all you do!

  2. It’s all for our consultants like you, Leigh, so thank YOU!

  3. Avatar Shuting Shao says:

    I cannot agree more with the statement of “someone has my back” for our Ops team.
    As an international, I don’t have my family in the country to take care of me. BUT, I have Impact Advisors’ Ops team to help me (sometimes on seemingly extremely simple task in this “foreign country”). People don’t work at IA will probably find it fake when I say “I don’t have my family in this country, but IA Ops team is my family.” But, this is true.
    Today, it is still a mystery to me how our lean Ops team was able to handle 20 FTEs’ amount of work…
    Special thanks to Maggie Anderson and Maria Smith, who have been my life-saves since day 1.

    1. Avatar Cassie Sturdevant says:

      Great to hear that you agree, Ting! It’s all about helping our consultants.

  4. Avatar Jarett says:

    Great blog post, Cassie!

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