A few weeks ago, something compelled me to dust off an old copy of Stephen Covey’s, “The 7 Habits of Highly Effective People” and reread it through the lens of a Winner, the term we use for our employees. I was struck by how naturally and consistently our Impact Advisors team models these habits every day.
For those who have been at Impact for years, these habits have become second nature. As someone who joined the team more recently, I feel lucky to witness such habits in action and I am inspired to become a better consultant, colleague and person on a daily basis.
So much of our lives is spent trying to change habits — forgoing the extra slice of pizza for a salad, enduring that morning run instead of pressing the snooze button — that we should take a moment to celebrate the good habits we’ve already formed. These are the highly effective habits that guide us through our personal and professional lives. Below are just a few ways our Winners display these habits every day.
Be proactive. Make decisions that improve your environment through things that can be controlled, rather than simply react to external forces. Our leaders empower Winners to take initiative, engage in difficult conversations with clients about potential project risks and deliver far beyond statement of work commitments. This habit has not gone unnoticed — we have won several KLAS awards, including Best in KLAS Overall Service Provider for five of the last seven years, and we are consistently recognized as the best in the industry for our ability to anticipate client needs.
Begin with the end in mind. Operate under a principle-centered mission statement. Our desire to “Create a positive Impact” drives our commitment to deliver tangible results for our clients, which in turn empowers our healthcare providers to improve the lives of millions of patients.
Put first things first. Be clear about priorities and act on them. Winners have keen insight into client needs and the agility to shift their efforts as those needs evolve. We maintain laser focus on delivering on our key commitments without getting derailed by distractions. Impact also understands that family life comes first and provides the necessary warmth and support when life hits us hard.
Think win-win. Seek out agreements and relationships that are mutually beneficial. We pursue opportunities that we believe will have a meaningful impact on our clients’ success and foster Impact’s own growth. At the internal level, Winners recognize the value of collaboration and seek win-win outcomes in all interactions.
Seek first to understand, then to be understood. We recognize that the more deeply we understand a colleague’s perspective or a client’s challenge, the more effective consultants we will be. We strive to avoid “send mode” and model listening skills for all of our colleagues.
Synergize. Find ways to leverage individual differences to create a whole that is greater than the sum of its parts. Our leadership team has a synergistic relationship that sets the tone for the entire company, inspiring all of us to celebrate our diversity and share new ideas for the betterment of our culture and quality of our client engagements.
Sharpen the saw. Preserve and enhance your personal self. Impact cares deeply about developing the whole person, from funding professional certifications, providing time off for charity work, running wellness campaigns, and encouraging us to recharge and spend time with our families. At the company-wide level, the firm has created a balanced and vibrant culture, which is most clearly on display at our camaraderie-building Impact Palooza event each year.
I have been amazed by how ingrained these habits are in the “muscle memory” of our team. These habits form the foundation of a highly effective company and a family we can be proud of. Lucky for us, habits are notoriously tough to break.