Impact Insights

Best in KLAS: A Sustained Commitment to High Quality Services

Pete Smith

Late last month, KLAS, a research firm that independently monitors vendor performance through the active participation of thousands of healthcare organizations, announced its much anticipated Best in KLAS awards. For the 12th consecutive year, Impact Advisors received glowing distinctions. In the 2019 Best in KLAS: Software and Services report, Impact Advisors was named:

  • Best in KLAS #1 Overall IT Services Firm for the fifth time in seven years
  • #1 Best in KLAS in HIT Enterprise Implementation Leadership
  • Category Leader in Clinical Optimization

Our firm is proud to be acknowledged by KLAS. These awards are reflective of our partnership with clients and our mutual desire for success and passion for helping patients, families and the communities they serve. This recognition is especially meaningful because it is our clients who share their voices and experiences that contribute to the final rankings. Our scores and the comments we received affirm the value our clients are realizing from our partnership.

Twelve years ago, when Andy and I started this organization, we developed our mission and guiding principles around our clients and Associates. We focused on quality and culture because we knew that if we got that right, the results would follow. We would provide opportunities for our Associates that would help them remain motivated, dedicated and passionate about their work. We continue to dedicate leadership to the pursuit of excellence; create processes and methodology to hold ourselves accountable; and recruit and retain the best talent in the industry.

In reflecting on this year’s awards, we are most proud of being named the #1 Overall IT Services Firm for the fifth time. This honor highlights our sustained commitment to providing our clients with the highest quality of service. It also is reflective of our desire to create a mutually rewarding partnership with each client. And while we are proud of this accomplishment, we will always be proactively anticipating what is next in the industry and how we can expand and enhance our offerings.

We are honored to receive Best in KLAS designations year after year, but our main source of pride is knowing that we are helping our clients reach their ultimate goals of providing high-quality service and exceptional patient care.

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