Physician Enterprise Solutions

Transforming into high-performing medical groups with top quartile operational and financial performance

Value Delivered:

• Increased net revenue through provider productivity and increased appointments
• Effective management and governance structures
• Increased patient access, patient satisfaction, and quality of care
• Ability to recruit and retain high-quality staff and providers

Typical Challenges:

• High operational expenses and investment per provider
• Variation in provider scheduling templates, visit lengths, and “scheduling rules”
• Challenges in staff and advanced practice providers “working top of license”
• Misalignment between provider productivity and compensation
• Lack of cultural focus on access
• Challenges in recruiting and retaining high-quality providers
• Misalignment between clinic support staffing and patient demand

Solutions:

Impact Advisors’ Physician Enterprise Solutions projects typically involve the following components:

• Provider Productivity and Patient Access/Scheduling
  • Optimize scheduling processes to decrease/backfill no-shows
  • Standardize provider scheduling templates, visit lengths, and minimize exceptions to scheduling rules
  • Standardize provider productivity standards
  • Clear productivity and patient access dashboards
  • Call center and centralized scheduling processes
• Provider Compensation and Engagement
  • Align provider productivity and compensation
  • Modern compensation model with value-based components
  • Clearly defined provider full time equivalents (FTEs)
  • Engage providers in strategic & operational decision making
• Operational Expenses/Net Income
  • Low practice expenses and high net income
  • Net investment per provider at or approaching top quartile
• Support Staffing
  • Align support staffing and patient demand
  • Support staff and providers working “top of license”
  • Position control process that supports targeted staffing levels
• E&M Coding
  • Accurate provider documentation and coding
  • Meaningful documentation feedback provided to providers