“If you build it, they will come” Command Center planning, design and setup is a critical but abstract component necessary for any large, temporary support... More

With all the excitement of planning a new project, time is spent focusing on the implementation team, end-user support and even the command center location,... More

Anyone who has been in IT for some time has experienced a failure, outage, or error resulting in the need for a “post-mortem” review to... More

“Another new IT initiative? More time at the computer? Something new to learn? Ahhhhh!” Sound familiar? You are not alone. Implementing new IT functionality in... More

Emergency nursing has always been my passion and my identity for years. My entire career has been in the Emergency Department (ED) working as an... More

The term ancillary can be defined in many ways. Some definitions may be: Providing necessary support to the primary activities; Operation of an organization, institution,... More

You’re about to go live with your shiny new EHR solution after months of design, build, test and training. Everyone is so excited about the... More

Choosing your new core vendor and starting the implementation of an access and revenue, clinical and ancillary platform is an exciting event in any healthcare... More

Version upgrades are a common biannual process that all Epic customers spend countless hours and significant amounts of energy to implement. Although in the end,... More

We’ve said it before and we’ll say it again. Having the greatest Epic system in the world won’t provide value if users are unable to... More

An Electronic Medical Record (EMR) go-live is like drinking from a fire hose. There is an abundance of information rushing at your clinicians who are... More

Having the greatest Epic system in the world won’t provide value if users are unable to access it properly and efficiently. The following recommendations will... More