Impact Insights

Frightful Phone Interactions Scaring Patients Away? Try these tips

October 29, 2018

Automated and complicated phone systems, endless hold times, and less than pleasant phone operators can scare even the most loyal customers away. Increasing competition for... More

Cultivating a Culture of Patient Access: 7 Practical Tactics

October 25, 2018

With increasing competition for patients and the push toward value-based care (VBC), improving access to primary care is becoming a competitive differentiator among practices. When... More