One Partner, Shared Risk
Transformation requires focus. The tri-state hospital system recognized implementing Epic would require all IT staff and their dedicated focus. Distracting this lean team would derail transformation quickly, so success hinged on a complete handoff of legacy application management.
A capable partner would need to demonstrate expertise and flexibility to accommodate:
- Highly customized and aging application portfolio
- Committed rollouts of legacy applications to new facilities
- HR imperative preventing individual or specialty contractors
- Set timelines, hard deadlines, and budgetary caps
- Comprehensive application management
A Balanced Team Delivering Reliable Outcomes
Impact Advisors offered a bespoke solution tailored to requirements and aligned to objectives for the Epic implementation.
- Single contract, fixed-fee engagement
- Service at-risk to outcomes
- Blended team of onshore and nearshore analysts
- Rapid onboarding for key personnel moving to Epic
- Progressive ramp up and ramp down to minimize cost
- Direct contracting with established vendors
- Defined KPIs and Service Level Agreement
- Post-live legacy application archival and decommissioning
Impact Advisors led the definition of scope for legacy application support, cataloging third-party applications, setting expectations with Operations, and forecasting maintenance for patient safety, regulatory compliance, and financial health. Impact Advisors partnered with the health system to train nearshore analysts in aging platforms when experienced talent was too rare or too expensive. All legacy activities were assumed before Epic training began. When the Epic implementation kicked off, end users were in trusted hands, and this health system was primed for success.