Application Managed Services

We understand that clinical efficiency is central to positive patient outcomes, and reducing time to resolution for clinician questions directly affects clinical efficiency. Taken a step further, with the proper feedback loops our team can aid in improving workflows and reducing workarounds through the assessment of reported incidents and clinician questions. With the assistance of Gen AI, we can also provide this feedback much timelier and improve upon self-help and self-healing tools.

• Specialized provider / clinician support and personalization for EHRs
• Self-help and self-healing service options
• Gen AI assisted services

An application transition is a sensitive time in an organization’s IT journey. We provide a programmatic approach to legacy support, ensuring that we not only KTLO, but continuously look for improvements in your processes and cost reduction opportunities as appropriate. We can also thoughtfully plan staffing to cross over from legacy support to additional go-live or post-go-live support as needed.

Building and supporting an affiliate program is an important strategic initiative that needs specialized direction and attention. Our managed services teams understand that your affiliates are your customers, but also the importance of balancing customer service, customization, and maintenance efficiency. We can help manage the day-to-day support as well as the dynamics between a host site and contracted affiliates.

• IT / EHR support team: design, staffing, allocation, utilization, performance, cost
• ​IT / EHR support program: service levels, change management, knowledge base, optimization, throughput, output, cost
• IT / EHR support customers: operations, service line leaders, end users, affiliates
• EHR customization costs: affiliates, build, maintenance, testing, upgrades

Often, organizations find themselves with backlogs of report requests or an upcoming list of report initiatives and not enough hands to complete them all. Fluctuating demand and cost challenges can also make it difficult to hire and retain report writers. Our managed reporting team can provide reliable reporting resources for long-term support and in a fractional capacity.

• Incidents, enhancements, maintenance, and new report requests
• Development of self-help reporting tools like Epic’s Slicer Dicer, and associated training programs to improve utilization and end-user engagement.