Enterprise Managed Services
From managed services for enterprise platforms to expert staffing across technologies, Impact Advisors provides scalable solutions designed to help you maintain operational excellence while accelerating your strategy.
Data, Analytics and AI
Business Applications and ERPs
Clinical Applications and EHRs
Contact Center
Cloud & Infrastructure
Revenue Cycle
Challenges Solved
Building and sustaining a high-performing support organization requires a careful balance between service quality and cost efficiency. Ongoing demands—such as performance monitoring, system upgrades, issue resolution, and new initiatives—can quickly strain internal resources. Impact Advisors’ managed services are designed to ease the burden of common challenges.
Challenge
Rising costs
Take control of support spend with a predictable OpEx model, optimized staffing, and built-in efficiencies that lower total cost without sacrificing performance.
Increasing solution complexity
Deep cross-functional expertise and integrated support across applications, infrastructure, and workflows to simplify management and ensure systems work together seamlessly.
Competing and changing priorities
Stay focused on what matters most. We handle day-to-day support and maintenance so your team can accelerate strategic initiatives and innovation.
Accessing scale on demand
Instantly scale your support model with on-demand access to specialized experts—no hiring delays, no capacity constraints, just the right resources at the right time.
Retaining and upskilling staff
Reduce burnout and strengthen your team. We augment your staff, share best practices, and help build capabilities that improve retention and long-term success.
Our Solution
Take control of support spend with a predictable OpEx model, optimized staffing, and built-in efficiencies that lower total cost without sacrificing performance.
Deep cross-functional expertise and integrated support across applications, infrastructure, and workflows to simplify management and ensure systems work together seamlessly.
Stay focused on what matters most. We handle day-to-day support and maintenance so your team can accelerate strategic initiatives and innovation.
Instantly scale your support model with on-demand access to specialized experts—no hiring delays, no capacity constraints, just the right resources at the right time.
Reduce burnout and strengthen your team. We augment your staff, share best practices, and help build capabilities that improve retention and long-term success.
Value Delivered
How We Deliver Value
Impact Advisors offers flexible engagement models tailored to your needs. Individual experts, integrated teams, and leveraged talent pools are ready to accelerate your success.
Managed Services
End-to-end application management and operational support delivered at risk through structured service models and defined SLAs
Managed Teams
Tailored teams with targeted expertise to help you achieve specific financial or performance objectives
Managed Transitions
Facilitated paths to labor arbitrage, leveraging onshore and nearshore talent options
Staffing for Scale
Highly skilled consultants embedded within your teams to accelerate projects and provide specialized expertise
High-Quality, Cost-Effective Expertise
Workshop: Strategies to Support Enterprise Applications
Application Management
Ensure your enterprise platforms remain stable, secure, and optimized with comprehensive application management services. Impact Advisors provides ongoing support, maintenance, and optimization for major healthcare enterprise systems, including:
- Electronic Health Records (EHR)
- Enterprise Resource Planning (ERP)
- Revenue Cycle and operational systems
- Clinical and administrative applications
Our services include:
- Production support and incident resolution
- Application maintenance and enhancement
- Upgrade planning and execution
- System optimization and performance tuning
- Integration and interoperability support
- Legacy application support
- Special projects and enhancement initiatives
Specialized Expertise & Staff Augmentation
Impact Advisors delivers experienced professionals who bring both technical depth and healthcare operational context to integrate quickly and seamlessly with your teams. These high-quality resources ensure your technology solutions align with organizational priorities and workflows.
- Data strategy and governance
- Enterprise data platform architecture
- Advanced analytics and reporting
- Artificial intelligence and machine learning initiatives
- Data engineering and data pipeline development
- Cloud architecture and migration
- Hybrid and multi-cloud infrastructure
- DevOps and platform engineering
- Infrastructure modernization
- Performance and reliability engineering
- Contact center platform design and optimization
- Patient access technology enablement
- Workforce management and automation
- Omnichannel engagement solutions
- Integration with clinical and operational systems
- Patient Access, including Scheduling, Pre-registration, Financial Clearance, Price Estimation, Financial Counseling, Arrival/Check-in, and Patient Portal
- Care Capture, including Charge Capture, Revenue Integrity, Clinical Documentation Improvement, Physician Education, Coding / HCC Capture, Medical Necessity, and Plan of Care
- Resolution, including Claim Submission, Remit / Cash Posting / Recon, AR Follow-up, Denials Management, Underpayments, Patient Balances, Payer / Contract Mgt Support
Impact Advisors Mexico
Impact Advisors Mexico is Impact Advisors’ turnkey nearshore operation, offering comprehensive, high-quality healthcare services.
- English-fluent resources
- Secure office space
- Secure remote access
- Availability during your business hours
- Center of Excellence for Quality
- Integrated onshore teams and oversight
Watch a few clips to learn more about Impact Advisors Mexico
Our Partners
Our Leaders
Doug Erich, PMP, RMCP
Data, Analytics & AI Practice Operations Leader
Doug is a senior Data, Analytics, and AI leader and project/program management professional with 30 years of experience working with clients to develop and deploy data-driven strategies and implement and optimize enterprise electronic health record (EHR) platforms. As the Data and AI Practice Operations Director, he has overall responsibility for Analytics resource management. He is energetic, has excellent interpersonal, collaboration, and team-building skills, and a proven track record of successfully leading healthcare technology programs and teams in AMCs, IDNs, community hospitals, and physician organizations.
Jeff Hartweg
Digital Health Leader
Jeff is a strategic and results-driven technology executive with a proven track record in leading digital transformation across healthcare and financial services. Some of his areas of expertise include cloud innovation (AWS Connect), digital transformation, financial management, technology strategy, cost optimization, Robotic Process Automation, and workforce management.
John Curin
Technology & CloudSmart Solutions Practice Leader
John is a dynamic technology executive with a strategic mindset and a breadth and depth of subject matter expertise focused on aligning IT capabilities to the accelerating pace of business. He has a successful history of planning, integrating, and running industry-leading technologies and practices for myriad organizations with a focus on healthcare providers, in addition to financial services, global enterprises, and the Fortune 500. He is a recognized thought leader and top performer in several industry categories with a proven record of execution and achieving optimal business outcomes.
John Lanari
EHR Application Managed Services Practice Leader
John has worked with over 150+ healthcare providers and payers, navigating the complexities of academic institutions, the commotion of mergers and acquisitions, the constraints of regional facilities, and communication across stakeholders. He has led projects, implementations, digital transformations, and daily support and maintenance.
Kevin Reger
ERP Application Managed Services Practice Leader
Kevin is a proven technology practice leader with nearly 30 years of consulting experience leading and supporting digitally transformative ERP implementations with a focus on Human Capital Management and complex integration landscapes. Kevin’s experience spans multiple industries and sizes, from early-stage IPOs to Fortune 50. Kevin believes success starts with an unwavering commitment to his employees and customers based on integrity, honesty, and a strong work ethic.
Can Outside Help Work for You?
Relying on outside help to support your customers comes with risk. A common experience – and a common complaint – is that “the best staff don’t stick around long.” In this short video, we explain why this happens and offer actions you can take to achieve a better outcome.
Managed Services, Revenue Cycle
Healthcare News, Managed Services
Ready to join the team?
Start making
your impact today!
If you are passionate about improving healthcare, we’d like to know you. Check out our current list of openings or talk to one of our recruiters.
