Optimize Case Management
Fewer hands mean heavier workloads, and, as a result, hospitals across the country are facing significant challenges managing patient length of stay. To help clinicians be more patient-centric despite staff shortages, Impact Advisors is carefully examining their workday, reassigning accountabilities, and finding ways to keep them focused on their top-of-license abilities. We are also enabling case managers to be more empowered and vocal leaders of the team that facilitates care and discharge progression.
Rationalize Service Lines
The workforce shortage is forcing health delivery organizations to carefully evaluate the tangible value and ROI of the clinical services they are offering. If service line volumes differ significantly among health system locations in a given market, consolidation to achieve economies of scale through service line rationalization can be beneficial.
Leverage Managed Services
Many hospitals and health systems are turning to managed services to enable more effective use of current IT staff by better aligning resources and skill sets with the work that needs to be completed. Impact Advisors approaches managed services as a partnership. We work with our clients to determine the specific set of services that best aligns with their unique needs and develop appropriate service-level agreements (SLAs) for the situation. The efficiencies we bring to the table result in operational cost savings, as issues are resolved more quickly and doctors and nurses can get back to work faster. Additionally, the client’s IT staff is more effective in the near term because they can focus on key project work rather than routine maintenance. Keeping this project knowledge in-house will position them to be more effective in the future, too.
Another alternative for health systems is to augment IT staff with outsourced temporary or contract talent to support new projects, like implementations, or to help keep up with existing tickets. Organizations can also benefit from outsourcing their revenue cycle operations. Outsourcing can augment the current staff or take over complete responsibility of functions in all areas of the revenue cycle at a fraction of the cost of hiring, training, and developing full-time employees.
A critical element of successfully optimizing hospital and health system labor is ensuring key operational and clinical stakeholders have access to the data that can best support informed decision-making. Historically, health delivery organizations have primarily looked at labor costs as just a byproduct of wages and hours. It is equally important to consider workload factors as well (e.g., volume fluidity; variation in patient type and acuity; workflow efficiency; etc.) now that better data is available for cost and workflow decisions. Impact Advisors’ Workforce Innovations framework – which includes technology-enabled workflows and elbow-to-elbow training – is helping our clients focus on cutting costs, not just hours, while allowing them to return to pre-pandemic (or better) staffing levels.