EHR Implementation & Support

Unparalleled technical and operational expertise to maximize the value of your electronic health record systems

A KLAS-leading, full-service consulting partner, Impact Advisors has guided and/or supported over 100 highly successful EHR implementations. By skillfully planning and executing projects, optimizing and integrating clinical, revenue cycle, and operational workflows, and incorporating industry best practices and lessons learned, we help clients obtain greater value from their system investments.

Challenges

Increasingly complex regulatory requirements and the evolving business demands of accountable care mean the stakes have never been higher for your organization to effectively plan, implement and operate EHR systems. Implementation risk is high, given limited leadership availability, minimal staff experience, constrained budgets, tight timelines, and heightened user expectations. Whether it’s planning assistance or comprehensive program management, an independent implementation partner is essential. Typical challenges we will help you address include:

Lack of IT resources to support new and legacy systems
Operational leadership not available to participate and drive decisions throughout program
Ineffective readiness planning or change management

Constrained budgets and tight deadlines
Complex technologies and inexperienced staff
Multiple competing initiatives to support
Heightened user expectations

Value Delivered

Greater value and ROI

Optimizing your EHR and associated operations in parallel will unlock potential and deliver against expected ROI.

Improved operational efficiency

Our clinical and operational expertise combine to help you design a system that will enable elevated performance, now and into the future.

Increased user adoption & satisfaction

Operational readiness planning and effective change management are not only essential, they are core to our methodology.

Support when and where you need it

We offer flexible staffing models, scaling resources up or down to meet your needs and budget.

Predictable spend and lower Total Cost of Ownership

Having implemented EHR systems from all major vendors at healthcare providers of every type and size, we know what to expect and how much it will cost.

How We Deliver Value

Our proven methodology works within but also enhances the implementation frameworks of the major EHR vendors, including Epic and Oracle Cerner – broadening the focus to include our clients’ clinical and revenue cycle systems strategies, current environment, and business objectives.

We offer the complete continuum of EHR services.

EHR Selection
Pre-Implementation Planning
Benefits / ROI Modeling
Total Cost of Ownership Modeling
Workflow and Care Model Redesign
Clinical and Revenue Cycle Transformation
EHR Merge Assessment
EHR Affiliate Planning

EHR Application Implementation Expertise
Design and Build
Testing
Security
Operational Go-Live Readiness
EHR Instance Consolidation
Legacy Application Archiving and Decommissioning

Clinician Engagement / Adoption
Post-Implementation Workflow Optimization
Regulatory Compliance

Readiness Workshop
Business, Price and Cost Modeling
Planning and Implementation
“Check-up” Assessments

Temporary and Contract Staffing (Wide Variety of EHR Roles)
Lead and Support Implementation, Go-Live, Post-Live
Seasoned EHR Recruiting Team

Manage “How to” Requests, Routine Maintenance, Advanced Support
Post-Live Stability
Flexible Duration and Service
Consistent Cost and Delivery

Enterprise Analytics

Revenue Cycle Management

Clinical Optimization & Care Transformation

Telehealth & Virtual Care Services

Enterprise Imaging

ERP Implementation & Support

Strong Stories.
Detailed Experiences.
Case Studies.

In the last 15 years, Impact Advisors has led or supported more than 120 successful EHR implementations across a broad range of health systems, academic and community hospitals, ambulatory clinics and physician groups.

120+

EHR Implementations

All case studies

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William Faust - EHR Implementation & Support Practice Leader

Bill has more than 20 years of experience in healthcare IT. For the past 15 years, he has served exclusively in progressive leadership roles for very large and complex ambulatory and acute implementations for both Cerner and Epic clients. Bill’s deep knowledge of system implementations, combined with his strong executive presence and communication style, has helped foster excellent relationships and outcomes with clients and vendors alike.

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Ryan Smith - Cerner Practice Lead

Ryan is an experienced and innovative leader in the implementation of electronic medical record systems, specializing in revenue cycle implementation, optimization, and enhancement. Prior to Impact Advisors, he led the National Cerner Practice for a leading U.S. provider of audit, tax, and consulting services and served as Director of Patient Financial Services for a large children’s hospital. These operational and vendor perspectives enable him to develop and lead teams to achieve exceptional performance.

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Ann Crow - Managed Services Practice Lead

Ann has over 25 years of healthcare technology operations, process improvement, service desk and help desk operations, advisory and project management experience. She offers a wealth of analytical and problem-solving skills and has successfully provided management and support of legacy and production applications (both transitional and long-term) at multiple healthcare organizations, including IDNs, academic/teaching institutions, children’s hospitals, regional health systems, and more.

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Kelli Mangino - Community Connect Practice Lead

Kelli brings over 25 years of healthcare experience, including 17 years at Cleveland Clinic where she developed and led the Epic Community Connect rollout strategy and program—one of the first of its kind. She grew the Clinic’s outreach to encompass multiple hospitals and 350 physician practices, which were supported by her multi-disciplinary team of 40 full-time employees. As a consultant, her Community Connect program expertise includes building and managing client teams required to support all aspects of bringing the solution to market—from organizational assessment/feasibility through implementation design and execution and ongoing client services and support. Kelli’s successful leadership at one of the nation’s leading Epic clients and largest Community Connect programs combined with her broad industry experience and insight enable her to provide real, tactical advice and guidance to clients embarking on similar programs.

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EHR Implementation & Support