Firm recognized for consistently exceeding client expectations
Impact Advisors, a leading healthcare consultancy providing strategy, operations, revenue cycle, and technology services, announced it has been recognized in KLAS’ Security and Privacy Consulting Services Report for exceeding client expectations for 100% of respondents surveyed and earning a score of 99.1 on a 100-point scale.
“We are so proud and happy our clients continue to see the value in our security services that are driving tangible results in their organizations,” said Mike Garzone, vice president at Impact Advisors. “Security and privacy continue to be a top challenge for our clients as incidents rise and regulations and audits increase and we are dedicated to working shoulder to shoulder with them to achieve the best possible protection.”
Each year, KLAS interviews thousands of healthcare professionals about the IT solutions and services their organizations use. For this report, interviews were conducted over the last 18 months using KLAS’ standard quantitative evaluation for healthcare services, which is composed of nine numeric ratings questions and three yes/no questions all weighted equally. Combined, the ratings for these questions make up the overall performance score, which is measured on a 100-point scale. The questions are organized into five customer experience pillars – loyalty, operations, relationship, services, and value.
In the feedback, Impact Advisors’ security clients consistently report a collaborative relationship with the firm and say the consultants are high quality and well incorporated into the organization.
One vice president said, “The key about Impact Advisors is that they are one of the few organizations we have worked with that aren’t constantly trying to upsell services. Impact Advisors comes in and tends to focus on staying within the lane of understanding the culture of the organization and our financial risks. We trust that their executive-level engagements won’t always result in an ongoing laundry list of requests for additional hours like we have experienced with other firms. The level of expertise and confidence that Impact Advisors has makes it so that they don’t have to upsell themselves. Impact Advisors comes across as a partner. I don’t have to be on guard; they are a trusted partner.”
In February, Impact Advisors was named No.1 Best in KLAS for Security & Privacy Consulting Services in the 2022 Best in KLAS: Software and Services Report. The firm also received Best in KLAS for Security & Privacy Consulting Services in 2021. Impact Advisors provides strategic security advisory solutions that help organizations strengthen their security programs, improve risk posture, comply with regulatory requirements, and prepare for audit and attestation.
About Impact Advisors
Impact Advisors is a nationally recognized healthcare management consulting and technology services firm that is solving some of the toughest challenges in the industry by delivering strategic advisory, technology implementation and operational improvement services. Our comprehensive suite of strategic planning, digital health, clinical optimization and revenue cycle services spans the lifecycle of our clients’ needs. Our experienced team has a powerful combination of clinical, revenue, operations, consulting and information technology experience. The firm has earned several prestigious industry and workplace awards including Best in KLAS for 15 consecutive years, Healthcare Informatics HCI 100, Crain’s Chicago Business Fast Fifty, as well as “best place to work” awards from: Modern Healthcare, Consulting Magazine, Becker’s Hospital Review and Achievers. For more information about Impact Advisors, visit www.impact-advisors.com.