Corporate Services Optimization

Corporate Services Optimization

Reduce spend in operational support functions without negatively impacting quality
Talk to an expert
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A recent HFMA Outlook Survey suggests more stability for healthcare providers who are targeting a variety of ways to reduce spend.


Growing margin pressures? Recent merger or acquisition? Considering implementing or exiting a shared service model? There are number of reasons to take a closer look at your corporate or operational support functions, such as HR, Finance, IT, and Facilities.

  • Concern over diminishing returns (cost outweighing perceived benefit)
  • Overstaffing or unclear roles and responsibilities
  • Too little flexibility within corporate functions
  • Need for behavior change
  • Leadership turnover or lack of alignment
  • Lack of innovation
  • Outsourced vendor not delivering optimal services
Value Delivered

2-3% Total OpEx reduction

without interfering with direct patient care

Optimized utilization

of corporate resources through shared services and centralization

Improved employee engagement

due to clearly defined roles and responsibilities and a more predictable and efficient hiring process

Improved support

for hospital functional areas and better positioning the organization for the future

Improved span of control

and decision rights

How We Deliver Value

Corporate Services Optimization examines the corporate functions, such as HR, Finance, Legal, IT, Marketing, and Facilities and provides solutions to enable more efficient and effective support of hospital operations.

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Our experts gain an understanding of your organization and current challenges, so we can develop focused solutions by corporate function that align with your strategic vision and goals. Areas of focus include people (their roles and how they are organized), process and performance, as well as infrastructure. We benchmark your performance against similar organizations to guide our analysis and seek to understand the value of key functions and how to leverage them to fulfill near and long-term objectives.

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We architect and implement solutions that will optimize spend while maintaining the quality of support. These could include insourcing, outsourcing, centralization, automation, demand management, and streamlining/reducing waste.

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Utilizing tools, dashboards, and a position control process (if applicable), we embed structures that facilitate continuous performance tracking and follow-up action to ensure gains are sustainable.

Our Leaders

Lisa Jansen King
John Klare 1

Our Leaders

Lisa Jansen-King - Corporate Services Optimization Expert

Lisa is a versatile, innovative, purposeful leader with more than 18 years of experience in the healthcare industry, providing engagement oversight for system-wide operational and strategic performance improvements across health systems. She has subject matter expertise in Corporate and Shared Services, Access Optimization, Organization Model Design and Revenue Cycle solutions. Ms. Jansen-King is a GE certified “Black Belt” with broad experience leading process excellence, Lean Six Sigma, change management, and organizational / leadership development engagements for healthcare providers nationwide.

John Klare - Managing Partner

John is a highly accomplished, results-oriented, senior executive and consultant with experience in healthcare provider business transformation, operations improvement, revenue cycle, and new service line development. He is a proven leader with experience in multiple start-ups/private equity/IPOs. John has an outstanding track record of new business development for complex consulting and large business process outsourcing (BPO) contracts.  

Ready to join the team?
Start making
your impact today!

If you are passionate about improving healthcare, we’d like to know you. Check out our current list of openings or talk to one of our recruiters!

Our openings

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