Nothing brings a project to its knees faster than poor communication.
Poor communication is a primary contributor to project failure. Imagine you opened a new business but did not communicate this event to anyone. Potential employees would be unaware you were hiring, and customers would not know the business existed. Without employees or customers, your business would be short-lived. The same is true for promoting a new system. Those impacted should be made aware well in advance of the actual implementation – the what, when, why, and how.
In a previous article, Six Key Principles of Successful Change Management, we introduced the principle of Communication and its critical role in a successful software implementation project. In this article, we dive a little deeper into the advantages of good communication, how to create a solid communication strategy and plan, and a few tips for implementation.